OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
147 ratings and 112 comments received in the last 90 days.
21 July 2025
Pretty seamless. Car came in 2 weeks.
21 July 2025
Excellent customer service
20 July 2025
Exceptional service
20 July 2025
Everything went according to plan.
20 July 2025
Nice friendly and helpful staff
19 July 2025
Sales executive Daniel Bentley was very helpful and provided invaluable assistance to ensure I found the right car within my budget. A follow up telephone call was provided to ensure I had no further questions regarding my purchase.
17 July 2025
Harrogate MINI supported me to purchase the car I'd seen online and made sure I was able to get the one I wanted. The car was delivered sooner than expected.
15 July 2025
All friendly and knowledgeable
15 July 2025
Everything promised was delivered despite some computer hiccoughs
23 July 2025
Easy to book the car in, friendly staff
23 July 2025
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23 July 2025
Excellent staff. Good reminders.
23 July 2025
Dominic was excellent in his communication. He was very clear, explaining the work to be done and in keeping me up to date with the stage of the work and when it was completed.
21 July 2025
Very satisfied. Everything done to a good standard. The check-in and collection processes were efficient. It is good to get reminders beforehand and a courtesy call afterwards. It makes me feel valued.
21 July 2025
I have had very good service from Stratstone Harrogate.
18 July 2025
Kept up to date with progress of car . All work carried , car return cleaned really pleased
17 July 2025
Service priced as quoted
15 July 2025
Please read above. To pay £415.15 for a service, then to be told by another garage that the report from mini is not correct and furthermore mini had missed things that should have been checked has left me feeling highly frustrated and disappointed!
14 July 2025
I needed the car looking at that day due to a concerning grinding noise. Nothing was too much trouble for Dominic at Stratstone. He was so helpful and my car was fixed that day plus he arranged a vehicle health check and software upgrade it was due.
24 July 2025
AJ walked the extra mile, even arranged for me to be picked up from home. Very competent advice, also from his colleagues